Get a policy with old mutual if you're looking for the worst customer service in the world

1. It was a mission to even get the policy. Their online service is dismal. I actually had to find a consultant that works there (on my own through a colleague) to get my policies up and running. If there are any issues/documents outstanding no one lets you know. 2. Disinvestment is even worse. I was sent 2 different emails about the process to follow (to which I did both). After waiting for the period they told me turnaround would take (10 working days) I still hadn't received my money. When I call I'm told I was sent the wrong form. Now I have to fill in ANOTHER FORM and wait a FURTHER 19 - 21 days for my money to be paid out.

Absolute ******* service! I'm never taking a policy with them ever again.