Gatvol

Policy number *** Flexi On the 4th of April my dad Mr Samuel Ngwako Ramothata ( who is a pensioner) and my younger sister went to Old Mutual at the Chris Hani Mall where he was assisted by Mr Titus Moleba and completed a declaration and surrender form together with the relevant documentation for a policy which my dad took out over 20plus years ago. Upon completion they were informed that the documents would be sent to the head office for approval. On the 8th of April correspondence was sent through to Titus by Gazelle Augustine (ref CSCCA***7 ) informing him that a cession document was needed however my dad was not informed of such. He only received this information when he went to Old Mutual on the 15:April to make a follow up. This cession document was then submitted on the 22 April at the branch. On the 24 April a telephonic follow up was made to head office to confirm if all the documents were received and the agent informed them that the cession document was received and forwarded to the cession department to remove the cession. On the 30 April another follow up was made and my sister spoken to an agent by the name of Russell(he refused to give his surname) informed them that he cannot assist them as he did not have my dad's profile on record. He refered them to the branch where they resubmitted all the documentation that they had previously completed and submitted. To date it is a month exactly since an old man started this whole process. How long must my dad suffer before Old Mutual can assist him. We need answers and we need them now .