LN
Lyndy N
1 reviews | Active since Mar 2020
23 Mar 2026, 11:52
Fustrating Old Mutual Call Centre
I have been trying to get hold on old mutual for 5 days straight. Every day I will call customer care only to hold for an agent for over 45 minutes. I am very frustrated as I need to change my banking details and arrange a debit order and I cant do it on whatsapp and online.
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Replies (1)
Old Mutual's replyOfficial
23 Mar 2026, 11:54Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply23 Mar 2026, 11:54
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,