Furious and Frustrated

On the 25th of November I went to the Old Mutual Westgate branch to request to pay my policy 6 months in advance and for the debit order to be cancelled. I was informed that my policy is behind with premiums but I informed the consultant that I had done a premium holiday two years ago and that the terms were if you will do another premium holiday in the life span of the particular policy you'd have to pay the premiums you missed back.<br> <br> The consultant then gave me an M65 to pay at Standard Bank for R1677.60 which I paid immediately and brought back for processing. I was told that I need to write a letter stating that I'd like to cancel my letter including that this was for January to June 2016.<br> <br> On saturday at about 15:00 I received a call from a gentleman who has no telephone etiquette whatsoever informing me that my debit order can not be cancelled because I owe Old Mutual. I then explained the whole story again and informed him that I could not speak because I was busy at that moment. He told me he can't call me back and I hung up.<br> <br> I want no further dealings with Old Mutual and want this policy cancelled with immediate effect and want a refund of the R1677.60 I deposited.