Funeral policy/deducted and reversed back

I have been experiencing an issue with my funeral cover since November, where deductions were made and subsequently reversed. I reached out to customer service, but they were unable to resolve the problem, resulting in my transferring funds to their account. In December, the same reversal occurred, and the money in my account has disappeared. To date, I have not received any assistance or follow-up from anyone. My name is Zingisa Kondile Elizabeth.