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MM
Masala M

1 reviews | Active since May 2022

18 May 2022, 12:01

Funeral policyCE

I went to old mutual branch on 28 march 2022,to claim.and they told me they will answer me within the period of 10 days.no one came back to me.i phoned them after 10 days,they said they will come back to me.even today no one came back to me.i went to branches more than 4 times..they keep on repeating same story..i dont know which procedures i must follow to be heard by tthese pepople.because each an every month they are taking my money...

0
Replies (10)
Old Mutual
Old Mutual's reply18 May 2022, 12:03
Official
Dear Masala

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management

Best regards,

MM
Masala M's update18 May 2022, 12:09
Reviewer Update
I have been hearing the same story that you will contact me..i am tired of the services that your giving me as your client.i regret why i joined you..i will be happy if you can reply me today
Old Mutual
Old Mutual's reply18 May 2022, 12:30
Official
Dear Masala

A complaints assessor will be in contact with you.

Regards
Old Mutual Complaints Management 

Best regards,

MM
Masala M's update18 May 2022, 12:34
Reviewer Update
I hope those assessors will resolve my issues ,because what i need now is the solution on my problem
Old Mutual
Old Mutual's reply18 May 2022, 14:12
Official
Good day Masala

Thank you for your update.  

I am attending to this matter and will provide you with an update before day end. 

Kind regards
Coleen Aanhuizen  
Old Mutual Customer Complaints

Best regards,

MM
Masala M's update18 May 2022, 15:29
Reviewer Update
Okay..i will keep on waiting.
Old Mutual
Old Mutual's reply18 May 2022, 17:04
Official
Good day Masala

We will keep you updated

Kind regards
Old Mutual Customer Complaints

Best regards,

MM
Masala M's update18 May 2022, 17:12
Reviewer Update
You said before the end of day...and now its 17:10...the update i want to hear from you..is t tell me that you resolve mu issues..not to say i will "keep you in touch or updated"because those words ive been hearing them since march,until today,and you never helped me...
MM
Masala M's update19 May 2022, 11:59
Reviewer Update
It seems like the word"I WILL COME BACK TO YO""Is the word you used to rob client...your consultant from the branches speak the same word .and you also yesterday you said it..and you never came back to me..i think you have to stop doing funeral policy,because what your doing to wounded soul its very bad....your service is very bad.
I don't know what is hard to resolve my issued
Old Mutual
Old Mutual's reply19 May 2022, 14:19
Official
Good day Masala 

Thank you for your update.  

I only received feedback from our Claims department this afternoon.  An e-mail was sent to ***. Kindly provide the requested information by replying to my e-mail.  

Kind regards 

Coleen Aanhuizen 
Old Mutual Complaints Management

Best regards,