Funeral policy ***** which I'm tired off

I have reported that I have an authorized funeral policy on my payslip that has been diducting from April till now, I have wasted my money and time as to speak to a consultant u wait 20 minutes b4 u speak to anyone at the end of the day u dnt get any help all they say is the investigation is still in process. There's no feedback on the matter, while this is an easy job since u have the broker number it's easy for for you guys to get over this without me wasting my money by calling u nd still diducting from my payslip. Today I called again I was told that I won't gt my refund until they finish their investigation nd my money will be still diducted for d next 3 months which is total BS on top of the 3 months they hv already diducted. I feel Old mutual is a ***** on its own 🤞😡. I do not need your investigation anymore I want my refund nd please cancel dt funeral policy I dnt need to call old mutual ever again nd I dnt wanna see Old mutual on my payslip next month I beg.