Funeral policy pay out

I'm so disgusted with the level of service at old mutual, firstly i want to publicly let clients know about *********** case manager Shahieda Salie, i was actually shocked how she wanted me to make a rush decision without even me thinking about it or extending some time and give tit a thought if i want to cash out or invest, about the monies that are due to me, i had to ask her if is it ok to think about as i belive you can't let someone know about money and ask them to make a decision as in now, and she even told me that tbere are also customers that she needs to call also since i mention to her that i need to think about it then she can call me the next day, all i can sense it was just her wanting me to invest with old mutual and what is worse she can't even mention the amount that i would receive if i had done so, i waitited yor 2 weeks for her to call again, she's impatient and i don't know if it is about my age hence i felt she undermined me, im sure if it was someone older then she wouldn't be impatient and cutting me off whilst im still talking or asking questions as there are somethings i needed clarity of. I'm so dissapointed and i wouldn't there open or advise anyone to have a policy with old mutual.