BM
Betty M
1 reviews | Active since May 2022
04 May 2022, 08:19
Funeral policy not paying out more than 2 months
Is more than 2 months still waiting for old mutual to pay out our policies after we went through terrible ordeal loosing 3 of our family members in the same time on the 17 February 2 ******ed and 1 mob killed, we have send documents required but no update everyday receiving the the auto massage requesting the same document, I tried to call holding on without answer, we have borrowed money to bury but now we are stucked without knowing where we going, could someone assist please
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Betty M's updateReviewer Update
04 May 2022, 12:12Good day Bilgees Carelse
Could you please kindly advise what's going, how long will this still take.
Your assistance will be highly appreciated.
Could you please kindly advise what's going, how long will this still take.
Your assistance will be highly appreciated.
BM
Betty M's update04 May 2022, 12:12
Reviewer Update
Good day Bilgees Carelse
Could you please kindly advise what's going, how long will this still take.
Your assistance will be highly appreciated.
Could you please kindly advise what's going, how long will this still take.
Your assistance will be highly appreciated.
BM
Betty M's updateReviewer Update
06 May 2022, 11:34Good day BilqeesCould please tell because according to us we have sent everything. I am writing this letter to you with a heavy heart, losing 3 people at the same time without answers and having to beg at the same time. It will never be an easy journey to walk. Could you please advise us still nothing from Old Mutual even today? I only received the SMS that say on the 17th of May 2022 they will close the death claims. Kindly check all claims as per claim numbers below, I am the policy payers for my 2 sisters and 1 of my deceased brother.CES***CES***CES***Honestly speaking I wish I could feel differently about what we are going through. We are still trying to deal with losing 3 people and again have to deal with Old Mutual. If it wasn't that I borrowed money from my Director because no one is working from home this means we wouldn't be able to bury our loved ones. I am the only one who has to assist my mom and siblings. I thought this policy is to assist in time of need but I realized I was wrong. It brought more pain, If it could be possible, Old Mutual should at least pay the debt incurred due to the burial of our loved ones if you don't want to pay out the policies. We are so in pain dealing with what happened that we still don't have answers. We took out these policies knowing that we are leaving from hand to mouth hoping that Old Mutual will be of assistance if we knewed better. I wouldn't have borrowed money and would have only depended on the donations. Currently I have to incure the doctors fees because my sibling and my mom have to see the doctor time and again and currently they are seeing the Phycologist they are not coping losing their children and the brother, I chose to prioritize them even I also feel that I am not coping but due to that I am the only one who can assist theresnt much I can do. We wish someone could tell us what we have done wrong to deserve all this.how cruel the world could be. Could you please forward this email to the department manager and kindly let us know what is happening. Hope to hear from you soon. It's been 3months since this has happened. There is nothing painful like being a beggar.
BM
Betty M's update06 May 2022, 11:34
Reviewer Update
Good day BilqeesCould please tell because according to us we have sent everything. I am writing this letter to you with a heavy heart, losing 3 people at the same time without answers and having to beg at the same time. It will never be an easy journey to walk. Could you please advise us still nothing from Old Mutual even today? I only received the SMS that say on the 17th of May 2022 they will close the death claims. Kindly check all claims as per claim numbers below, I am the policy payers for my 2 sisters and 1 of my deceased brother.CES***CES***CES***Honestly speaking I wish I could feel differently about what we are going through. We are still trying to deal with losing 3 people and again have to deal with Old Mutual. If it wasn't that I borrowed money from my Director because no one is working from home this means we wouldn't be able to bury our loved ones. I am the only one who has to assist my mom and siblings. I thought this policy is to assist in time of need but I realized I was wrong. It brought more pain, If it could be possible, Old Mutual should at least pay the debt incurred due to the burial of our loved ones if you don't want to pay out the policies. We are so in pain dealing with what happened that we still don't have answers. We took out these policies knowing that we are leaving from hand to mouth hoping that Old Mutual will be of assistance if we knewed better. I wouldn't have borrowed money and would have only depended on the donations. Currently I have to incure the doctors fees because my sibling and my mom have to see the doctor time and again and currently they are seeing the Phycologist they are not coping losing their children and the brother, I chose to prioritize them even I also feel that I am not coping but due to that I am the only one who can assist theresnt much I can do. We wish someone could tell us what we have done wrong to deserve all this.how cruel the world could be. Could you please forward this email to the department manager and kindly let us know what is happening. Hope to hear from you soon. It's been 3months since this has happened. There is nothing painful like being a beggar.