Funeral Policy Nightmare

I think its high time the Ombuds look at Old mutual ,They are reaping senior citizens in a very painful way ,My mother had a funeral policy with old mutual over 20 years and never missed a payment , And told that at the age of 65 she will no longer pay instalments and all people on the policy will be covered .She has since retired and she is now 70 years ,She lost her mother and old mutual paid her R1000 like really, what will you do with that ,and when we followed up they said said they have escalated the other funds will be in her account within 24 hrs and still to date nothing .and we had to make other mince to bury our grandmother with a R1000

Old mutual must pay her and compensate her for what they have put her through .This totally unacceptable seriously . A VERY BIG COMPANY LIKE THIS .We need action from this people not ********** promises