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Duduzile M
1 reviews | Active since Dec 2016
05 Oct 2020, 13:46
Funeral policy i never signed up for.
I need assistance in canceling a policy I never signed up for (policy number ***B1) and the person who **********ly added this policy in/to my name changed my address. And the people that are my additions I don't even know them. This whole situation is stressing me out because employees from OLD MUTUAL can do as they please with my work persal system.
I really don't know what to do anymore. I want a full refund please.
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Old Mutual's replyOfficial
06 Oct 2020, 11:45Dear Duduzile
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and log a case with our Forensics division. The policy will be cancelled and we will follow disciplinary action and make ******** charges against any person who is found to be the perpetrator of the *****.
Regards
Brent Sellidon
Complaints Management
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and log a case with our Forensics division. The policy will be cancelled and we will follow disciplinary action and make ******** charges against any person who is found to be the perpetrator of the *****.
Regards
Brent Sellidon
Complaints Management
Old Mutual's reply06 Oct 2020, 11:45
Official
Dear Duduzile
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and log a case with our Forensics division. The policy will be cancelled and we will follow disciplinary action and make ******** charges against any person who is found to be the perpetrator of the *****.
Regards
Brent Sellidon
Complaints Management
Thank you for the review.
We apologise for the inconvenience caused.
We will investigate and log a case with our Forensics division. The policy will be cancelled and we will follow disciplinary action and make ******** charges against any person who is found to be the perpetrator of the *****.
Regards
Brent Sellidon
Complaints Management