Funeral policy

Extremely disappointed with the service received from Old Mutual regarding payout of funeral policy. They state that a funeral policy will be paid out within 48 hours. I submitted a claim on 27 March, and did not receive a full payout within that time frame. I received a first payment on 4 April, then a second payment on 23 April and have still not received the full amount of the funeral policy after more than two months. They also state on their website that a Letter of Executorship is not necessary where there is a nominated beneficiary, (me in this case), but they persist in requesting that from me, which I have advised repeatedly that I still have not received from the Master of the High Court. I would not recommend that anyone considers taking out a funeral policy with this company as they do not seem to honour their commitment to their clients.