FUNERAL POLICY CLAIM

On behalf of my cousin who is currently in distress her name is Cebisa Mlilwana her contact number is ***. She made a funeral policy claim for our late grandfather 3 weeks ago. Until today she hasn't received any money from Old Mutual, we came back from Eastern Cape and went to Cape Town branch to query the claim the consultant said she will get the money after 48hours no money was transferred.Old Mutual has large number of African clientele I believe she was undermined and not taken seriously. The following day Head office called to apologize but still no query was resolved, they are good in waisting company telephonic resources and make lame excuses. Their excuse was the lock down, Old Mutual is one of the companies that have advanced technology in place, Banks systems, hospitals, social media continue to function effectively despite the lock down. Every company have IT specialist working 24/7 to ensure everything runs smoothly. We will take the matter to Ombudsman because this company is not living according to its code of conduct.Death is a sensitive subject, I am so disappointed with Old Mutual. After this scenario I wouldn't recommend it to anyone. PLEASE PAY BACK THE MONEY, YOU HAVE NO IDEA WHAT CEBISA MLILWANA IS GOING THROUGH, SHE COMPLAINED YESTERDAY YOU PROMISED TO PAY TODAY. HOW LONG WILL YOU KEEP MAKING EMPTY PROMISES, DID SHE EVER MISS A PAYMENT? The service is pathetic