FT
Faith T
1 reviews | Active since Feb 2021
21 Mar 2022, 13:36
FUNERAL POLICY CLAIM
Old Mutual never answers e-mails.I sent an email regarding my mother's claim that wasn't paid due to waiting period. Yet I had paid 6 full months and I work for a company they are underwriting a lot of claims are paid if policy hasn't matured yet my mother's claim was rejected and asked for a letter explaining why but till date nothing was given to me. So please attend to my case for I would like to take it with the Ombudsmen because that claim should have been paid like the rest you are paying.
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Replies (2)
Old Mutual's replyOfficial
21 Mar 2022, 17:36Dear Faith T
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply21 Mar 2022, 17:36
Official
Dear Faith T
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
FT
Faith T's updateReviewer Update
31 Mar 2022, 09:01Base on my Previous review about my complain I am still waiting for Coleen to send me Reprediation letter I believe everything should appear on the system and it easy to download and send to client. All I need to do is escalate my claim rejection to the Ombudmen because I still question why it wasn't paid. Should I get feedback from then it will be easy to move and forget about everything. I will really appreciate it if you can respond soonest
FT
Faith T's update31 Mar 2022, 09:01
Reviewer Update
Base on my Previous review about my complain I am still waiting for Coleen to send me Reprediation letter I believe everything should appear on the system and it easy to download and send to client. All I need to do is escalate my claim rejection to the Ombudmen because I still question why it wasn't paid. Should I get feedback from then it will be easy to move and forget about everything. I will really appreciate it if you can respond soonest