funeral policy arrangement

I have a funeral policy with old mutual, they did not debit me this month and last month I could not pay due to unforeseen circumstances. I tried to call them o n numerous occasions, the phone rings unanswered or when a consultant answer they either ignore the call or hang up and this is not the first time this has happened when I try to contact old mutual. I also sent an email to old mutual last week with no response, please arrange foe a double premium for the next month