lP
lebogang P
1 reviews | Active since Jun 2022
10 Sept 2025, 13:43
Funeral policy
My brother has a policy with old mutual for his daughter, they refusing to pay because the surname is not the same. They asked for proof and he gave an affidavit they said it's not enough we don't know what do because the burial is on Thursday and we need the money
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Old Mutual's replyOfficial
10 Sept 2025, 14:59Good day Lebogang, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Sept 2025, 14:59
Official
Good day Lebogang, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management