Funeral policy

Iam extremely disappointed with the level of service from old Mutual. I have sent numerous email since August 2025 and have made several calls, but have not received any assistance. The calls are always busy despite submitting call-back request, no one contacted me to date. I would like to understand what is your actual turn around time for respondingto customer queries. It is unacceptable to wait for over 2 months without any feedback or resolution. It is quite ironic that your consultants are quick to call customers when there is an opportunity for new business, yet there seems to be no agency when it comes to assisting existing clients. Had my debit order been revered, I am certain I would have received a call or SMS from your team.