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neliswa D
1 reviews | Active since Dec 2022
08 May 2025, 11:31
Funeral plan
I did a claim on Friday,I haven’t received the cash,and I’m not receiving any messages or calls
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Replies (4)0
Replies (4)nD
neliswa D's updateReviewer Update
08 May 2025, 11:37I’ve open a funeral claim on the 7th of November,then the funeral stated to deduct on the 20th of November,when I did a claim on the 2nd of May,I received a message that they won’t be able to pay me because I haven’t finished 6months,how I don’t know because you start counting from the first premium
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neliswa D's update08 May 2025, 11:37
Reviewer Update
I’ve open a funeral claim on the 7th of November,then the funeral stated to deduct on the 20th of November,when I did a claim on the 2nd of May,I received a message that they won’t be able to pay me because I haven’t finished 6months,how I don’t know because you start counting from the first premium
Old Mutual's replyOfficial
08 May 2025, 12:21Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 May 2025, 12:21
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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neliswa D's updateReviewer Update
09 May 2025, 17:27My issue was resolved,highly appreciated
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neliswa D's update09 May 2025, 17:27
Reviewer Update
My issue was resolved,highly appreciated
Old Mutual's replyOfficial
09 May 2025, 17:35Good day Neliswa D,
Thank you for confirming! We're glad we could assist and truly appreciate your feedback.
Regards,
Old Mutual Complaints Management
Thank you for confirming! We're glad we could assist and truly appreciate your feedback.
Regards,
Old Mutual Complaints Management
Old Mutual's reply09 May 2025, 17:35
Official
Good day Neliswa D,
Thank you for confirming! We're glad we could assist and truly appreciate your feedback.
Regards,
Old Mutual Complaints Management
Thank you for confirming! We're glad we could assist and truly appreciate your feedback.
Regards,
Old Mutual Complaints Management