ZM
Zongisa M

1 reviews | Active since Sept 2022

02 Sept 2022, 17:33

Funeral cover "reimburse rights"

I open my funeral cover with old mutual 3 years back,I have been paying R580 all these years i was fine with it,I was at the branch last week to find some info about my funeral cover when i ask the lady why i am paying a lot of money for this she told me the people that i cover they are duplicated so i have been paying double for them the lady said the is nothing she can do then she cancelled the duplicated policy, I want to know what haapened to the money i have been paying ,m so angry i even thinking to cancel everything and close my money account. I feel like old mutual must repay me back my money that's a lot of money that i lost.

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Replies (1)
Old Mutual
Old Mutual's reply02 Sept 2022, 17:51
Official
Dear Zongisa

We are sorry to hear about the service experienced. We will investigate and contact you directly to assist. 

Regards 
Thabiet Mintin 
Old Mutual Complaints Management