Funeral cover payout process is a a nightmare
I'm utterly disappointed in the time it takes Old Mutual to process a Funeral cover payout.
Your app is not user friendly at all and I had to make countless calls to get feedback.
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Replies (2)
Old Mutual's replyOfficial
23 Jan 2023, 09:03Dear Tsholo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Shannon Wentzel
Old Mutual Complaints Management
Old Mutual's reply23 Jan 2023, 09:03
Official
Dear Tsholo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Shannon Wentzel
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Shannon Wentzel
Old Mutual Complaints Management
Old Mutual's replyOfficial
24 Jan 2023, 12:54Hi Tsholo, we have emailed you today. We await your response. Thank you.
Old Mutual's reply24 Jan 2023, 12:54
Official
Hi Tsholo, we have emailed you today. We await your response. Thank you.