LL
Lemohang L
1 reviews | Active since Dec 2015
12 May 2022, 12:51
Funeral cover pay out
I don't know how old mutual works but so far I'm honestly disappointed.
My mother has a funeral cover with them. Two weeks back she went to the Vanderbijlpark branch to submit a claim and the lady assisting her was very helpful. She helped her submit the documents and proof of payments required for the claim successfully and was given a reference number.
The claim was only approved this week on Monday 09 May 2022 and she was told to wait 24 to 48 hours but till today she has not received the pay out for her claim.
Helpful (0)
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Replies (3)LL
Lemohang L's updateReviewer Update
12 May 2022, 12:55Thank you for your prompt response. I'd really appreciate your assistance
LL
Lemohang L's update12 May 2022, 12:55
Reviewer Update
Thank you for your prompt response. I'd really appreciate your assistance
LL
Lemohang L's updateReviewer Update
23 May 2022, 14:52Good day
I'm doing a follow up on my request, last week I was told you doing further investigation and I will get feedback and I still have no feedback. We were then advised to submit again at the branch of which we did and received a reference number back CEA*** but even with this we still have no feedback. This is honestly getting annoying.
I'm doing a follow up on my request, last week I was told you doing further investigation and I will get feedback and I still have no feedback. We were then advised to submit again at the branch of which we did and received a reference number back CEA*** but even with this we still have no feedback. This is honestly getting annoying.
LL
Lemohang L's update23 May 2022, 14:52
Reviewer Update
Good day
I'm doing a follow up on my request, last week I was told you doing further investigation and I will get feedback and I still have no feedback. We were then advised to submit again at the branch of which we did and received a reference number back CEA*** but even with this we still have no feedback. This is honestly getting annoying.
I'm doing a follow up on my request, last week I was told you doing further investigation and I will get feedback and I still have no feedback. We were then advised to submit again at the branch of which we did and received a reference number back CEA*** but even with this we still have no feedback. This is honestly getting annoying.
LL
Lemohang L's updateReviewer Update
25 May 2022, 15:30I'm officially tired of the **** service from old mutual!
On the 12th of May 2022 I posted a review regarding your service on paying out my mother's claim and you were quick to respond and I believed my mother was finally going to be assisted,
sadly, it's been a whole back and forth of the information provided by the branch and consultants calling her. Till today my mother has still not received her payout and Old mutual is trying to find loop holes to not pay it out. We provided proof of payments, resubmitted the claim and provided documents you required.
Yesterday at 07:57 my mother got a call from one of your agents on the number *** . She explained to him what happened at the branch and he told my mother they provided her with incorrect information regarding her claim (honestly that's not my mother's problem but yours as a business). So the guy said he will send my mother a reference number so she can go back to the branch and give it to them so they can submit the reference and state that they provided incorrect information so the claim can be paid out. Instead she got an sms of her last month premium back into her account and no reference.
So I honestly don't understand the meaning of this. My mother took out loans from people to be able to make the burial happen, knowing she would be able to pay them back once she gets her pay out from you. Also I don't get why she must be getting on a taxi every second day to fix the mess that was made by your consultants because they giving her false hope and wrong information. Already she has no money and she still needs to borrow money from people to get taxi fare to go to the branch for nonsense. Will you pay all the transport money back for the inconvenience?
On top of that, you still charging her the premium for a member on her cover that passed away years ago, which she already claimed, Please pay that back as well.
It seems like this is thing you do to your clients and it's honestly disgusting, even when you check the reviews on facebook there are so many reviews of people with similar problems. How do you treat your loyal clients like that and let them down when they had trusted you with their money for years,
So if anyone had to ask me about funeral covers I would not recommend Old mutual. I have had to witness my mother crying and being insulted by people she owes and that's all thanks to your useless service.
On the 12th of May 2022 I posted a review regarding your service on paying out my mother's claim and you were quick to respond and I believed my mother was finally going to be assisted,
sadly, it's been a whole back and forth of the information provided by the branch and consultants calling her. Till today my mother has still not received her payout and Old mutual is trying to find loop holes to not pay it out. We provided proof of payments, resubmitted the claim and provided documents you required.
Yesterday at 07:57 my mother got a call from one of your agents on the number *** . She explained to him what happened at the branch and he told my mother they provided her with incorrect information regarding her claim (honestly that's not my mother's problem but yours as a business). So the guy said he will send my mother a reference number so she can go back to the branch and give it to them so they can submit the reference and state that they provided incorrect information so the claim can be paid out. Instead she got an sms of her last month premium back into her account and no reference.
So I honestly don't understand the meaning of this. My mother took out loans from people to be able to make the burial happen, knowing she would be able to pay them back once she gets her pay out from you. Also I don't get why she must be getting on a taxi every second day to fix the mess that was made by your consultants because they giving her false hope and wrong information. Already she has no money and she still needs to borrow money from people to get taxi fare to go to the branch for nonsense. Will you pay all the transport money back for the inconvenience?
On top of that, you still charging her the premium for a member on her cover that passed away years ago, which she already claimed, Please pay that back as well.
It seems like this is thing you do to your clients and it's honestly disgusting, even when you check the reviews on facebook there are so many reviews of people with similar problems. How do you treat your loyal clients like that and let them down when they had trusted you with their money for years,
So if anyone had to ask me about funeral covers I would not recommend Old mutual. I have had to witness my mother crying and being insulted by people she owes and that's all thanks to your useless service.
LL
Lemohang L's update25 May 2022, 15:30
Reviewer Update
I'm officially tired of the **** service from old mutual!
On the 12th of May 2022 I posted a review regarding your service on paying out my mother's claim and you were quick to respond and I believed my mother was finally going to be assisted,
sadly, it's been a whole back and forth of the information provided by the branch and consultants calling her. Till today my mother has still not received her payout and Old mutual is trying to find loop holes to not pay it out. We provided proof of payments, resubmitted the claim and provided documents you required.
Yesterday at 07:57 my mother got a call from one of your agents on the number *** . She explained to him what happened at the branch and he told my mother they provided her with incorrect information regarding her claim (honestly that's not my mother's problem but yours as a business). So the guy said he will send my mother a reference number so she can go back to the branch and give it to them so they can submit the reference and state that they provided incorrect information so the claim can be paid out. Instead she got an sms of her last month premium back into her account and no reference.
So I honestly don't understand the meaning of this. My mother took out loans from people to be able to make the burial happen, knowing she would be able to pay them back once she gets her pay out from you. Also I don't get why she must be getting on a taxi every second day to fix the mess that was made by your consultants because they giving her false hope and wrong information. Already she has no money and she still needs to borrow money from people to get taxi fare to go to the branch for nonsense. Will you pay all the transport money back for the inconvenience?
On top of that, you still charging her the premium for a member on her cover that passed away years ago, which she already claimed, Please pay that back as well.
It seems like this is thing you do to your clients and it's honestly disgusting, even when you check the reviews on facebook there are so many reviews of people with similar problems. How do you treat your loyal clients like that and let them down when they had trusted you with their money for years,
So if anyone had to ask me about funeral covers I would not recommend Old mutual. I have had to witness my mother crying and being insulted by people she owes and that's all thanks to your useless service.
On the 12th of May 2022 I posted a review regarding your service on paying out my mother's claim and you were quick to respond and I believed my mother was finally going to be assisted,
sadly, it's been a whole back and forth of the information provided by the branch and consultants calling her. Till today my mother has still not received her payout and Old mutual is trying to find loop holes to not pay it out. We provided proof of payments, resubmitted the claim and provided documents you required.
Yesterday at 07:57 my mother got a call from one of your agents on the number *** . She explained to him what happened at the branch and he told my mother they provided her with incorrect information regarding her claim (honestly that's not my mother's problem but yours as a business). So the guy said he will send my mother a reference number so she can go back to the branch and give it to them so they can submit the reference and state that they provided incorrect information so the claim can be paid out. Instead she got an sms of her last month premium back into her account and no reference.
So I honestly don't understand the meaning of this. My mother took out loans from people to be able to make the burial happen, knowing she would be able to pay them back once she gets her pay out from you. Also I don't get why she must be getting on a taxi every second day to fix the mess that was made by your consultants because they giving her false hope and wrong information. Already she has no money and she still needs to borrow money from people to get taxi fare to go to the branch for nonsense. Will you pay all the transport money back for the inconvenience?
On top of that, you still charging her the premium for a member on her cover that passed away years ago, which she already claimed, Please pay that back as well.
It seems like this is thing you do to your clients and it's honestly disgusting, even when you check the reviews on facebook there are so many reviews of people with similar problems. How do you treat your loyal clients like that and let them down when they had trusted you with their money for years,
So if anyone had to ask me about funeral covers I would not recommend Old mutual. I have had to witness my mother crying and being insulted by people she owes and that's all thanks to your useless service.