Funeral cover issues

I am highly disappointed with old mutual, took out a funeral cover with them. I paid for a good two years before I was retrenched. I then app**** for a payment holiday for 6 months, I'd even send emails to communicate with them, reminding them to debit after the payment holiday is done because I did not want the policy to lapse. I was told every is under control and that my account will be debited in November. They debited for three months,November, December and January then I started receiving sms's that I've missed premiums. I went to their branch yesterday only to be told that my policy lasped in July and the lady who was helping me said there's no sign of them even debiting my account. What nonsense is this?? Why is not updated on the system that you guys have been debiting me and that my policy is still active? I'm highly disappointed.