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Namhla N

1 reviews | Active since Jul 2022

14 Nov 2022, 09:05

Funeral cover, death benefit not paid out - Old mutual

This is the worst company ever! My sister's and I, claimed for my mother's funeral policy on the 8th of November 2022. We were told that the claim and payment process would take 48 hours from that day. Till date, we have not received the pay out. My mother's funeral was on the 12th of November, we couldn't give her proper burial cause Old Mutual die live up to it's promise's! My mother paid her premiums timeously, yet Old Mutual has not even paid for the funeral cover or death benefit she took. And their consultants have done nothing but be inconsiderate, selfish and insensitive throughout.

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Replies (5)
Old Mutual
Old Mutual's reply14 Nov 2022, 09:07
Official
Dear Namhla

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Coleen Aanhuizen
Old Mutual Complaints Management
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Namhla N's update18 Nov 2022, 13:33
Reviewer Update
Kindly provide us with a proof of payment urgently.
Old Mutual
Old Mutual's reply18 Nov 2022, 13:52
Official
Good day Namhla

Thank you for your update.  

The proof of payment was e-mailed to you. 

Kind regards 

Coleen Aanhuizen 
Old Mutual Customer Complaints
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Namhla N's update21 Nov 2022, 12:52
Reviewer Update
On Friday 18th November 2022 @3:45PM I received a call from a lady who said she is with Old Mutual Complaints I didn't get her properly but I believe she said "Tse***" (contact me for full name), this lady said that the money was authorized and paid again and it should reflect later that Friday or early morning on Monday around 8am. Basically she confirmed that she the money was paid again that she they don't know where the other money that was paid on the 9th is and they'll track it. However we still have not received any money, no funds have reflected or paid into the Estate late account. The number that called me also called on the 14th of November 2022 at 12:29pm 14 sec, and again on the 16th of November 2022 at 10:52am 6 min 30 sec. This is the number that called me *** and on all occasions when these people called they would not do the disclosure that calls are recorded and provide fsp number etc. Nonetheless, Kindly pull up recordings of these calls, I have screenshots of the calls history.

Clearly there is a shady thing happening here or some **********ly activity. I have reported old mutual to the ombudsman. Our lawyers are building a case against old mutual.
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Namhla N's update21 Nov 2022, 12:53
Reviewer Update
*** is the number that called me.