1 reviews | Active since Feb 2025
Funeral cover
I had an administrative issue with Old Mutual whereby they added my beneficiary but removed a dependent. This caused many frustrations as I had been on this cover for more than 5 years in 2023. I left the issue as I had gone back and forth with emails and only in February 2025 did they made contact again and that's where I took this matter up again. I was assured that it would be escalated to the back room staff for ratification and the correct paper work would then be sent to me. I am loyal.customer since 2017 with 2 policies with them and my RA. I saw it as sloppy but understood that the branch I went to was at fault and i was unable to return there due to deployment in SADC. I simply feared that if anything happens to any of my dependents, and I have no funds that these covers we take out would help greatly in relieving the pain around difficult moments like a death.
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your policy details. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management
Thank you for reaching out and sharing your experience. We sincerely apologise for the inconvenience you've faced with your policy details. We understand how frustrating this situation can be, especially as a loyal customer. Your feedback is important to us, and we want to make things right. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.
Regards
Old Mutual Complaints Management