Funeral cover

I bought a pay as you go funeral cover from shoprite. After trying to register, received sms that pin code had expired. After a long time of being sent from post to pillar, I spoke to a Michelle who said she will refer my enquiry to Fazlin. After 3 weeks of no response, I called and spoke to Michelle again and said they would call me back whitin a day and that was 3 week ago. I haven't had any feedback as yet.