Funeral claim thats unattended and nit paid out.

On the 29th Oct 2025 my aunt died an unnatural death shack burned, Took a policy for her information submitted my claim on the 31st of October dued I called head office on Monday to check how the process is going they told me the were looking for the investigating officer , when I called the head office again in the evening of that Monday they told me they got hold of him. Tuesday I went o the branch in vincent where I submitted was told my claim status says pending . I called the head office on Wednesday the whole day I kept calling to check the status and progress they said its with the assessor. Thursday decided to go to the branch the consultant then went to her manager to escalate my concern and claim . I called Friday the head office they told me they escalated it as well. Today is a Monday I have been calling and getting the run around with no help. When I called again this afternoon they said they have escalated it for the 3rd time in a row. Its the 3rd week now. Im very devastated and hurt by this. I would really like to know what's going on. We are in Debt as we borrowed money to bury our aunt. Its two policies my sister was not paid as well her Ref CES***. My cell number is *** Email address ***