Funeral Claim Stuck in Adjustment Processing

Hi there,

On Monday, November 21, I received communication that the funeral claim has to be recalculated by your Product team as the policy matured some time ago. I was advised that this issue would be resolved within 48 hours.

I have just followed up and there is no update from the Product team. Please I need this to be escalated and feedback to be provided as soon as possible, we have concluded the funeral arrangements and the funeral is in 3 days; we need to pay service providers in order for the funeral to be conducted with dignity.

Please calibrate your policies to avoid adding further pain and stress to grieving families, especially during tragic moments like this.