VS
Vuyokazi S
1 reviews | Active since Oct 2025
21 Oct 2025, 12:03
Funeral claim payout
Hi guys I submitted a funeral claim at old mutual on the 26-09-25, till today ,Old Mutual is sending me from pillar to post I don't know if they are paying or not.Their service is so pathetic, I will not refer anyone to them.Never consider taking their funeral cover.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
21 Oct 2025, 14:36Good day Vuyokazi S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply21 Oct 2025, 14:36
Official
Good day Vuyokazi S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
VS
Vuyokazi S's updateReviewer Update
23 Oct 2025, 08:18Dear Old Mutual
I am writing to express my extreme frustration and disappointment with the service I have
received from your organization over the past weeks
. Despite numerous attempts to contact you. I have been met with a lack of
assistance and a perpetual run-around,without
any resolution to my issue.
I must emphasize that the service I have received
thus far is Pathetic.As a result, I am at my wit's end
am requesting that someone with genuine
authority and expertise intervene in this matter.
Can you please assign a competent and
knowledgeable individual to my case, someone
who can provide a clear explanation of what's going on.I would appreciate it if someone with the authority
to make decisions and take action could contact
me directly to discuss this matter further.
I am writing to express my extreme frustration and disappointment with the service I have
received from your organization over the past weeks
. Despite numerous attempts to contact you. I have been met with a lack of
assistance and a perpetual run-around,without
any resolution to my issue.
I must emphasize that the service I have received
thus far is Pathetic.As a result, I am at my wit's end
am requesting that someone with genuine
authority and expertise intervene in this matter.
Can you please assign a competent and
knowledgeable individual to my case, someone
who can provide a clear explanation of what's going on.I would appreciate it if someone with the authority
to make decisions and take action could contact
me directly to discuss this matter further.
VS
Vuyokazi S's update23 Oct 2025, 08:18
Reviewer Update
Dear Old Mutual
I am writing to express my extreme frustration and disappointment with the service I have
received from your organization over the past weeks
. Despite numerous attempts to contact you. I have been met with a lack of
assistance and a perpetual run-around,without
any resolution to my issue.
I must emphasize that the service I have received
thus far is Pathetic.As a result, I am at my wit's end
am requesting that someone with genuine
authority and expertise intervene in this matter.
Can you please assign a competent and
knowledgeable individual to my case, someone
who can provide a clear explanation of what's going on.I would appreciate it if someone with the authority
to make decisions and take action could contact
me directly to discuss this matter further.
I am writing to express my extreme frustration and disappointment with the service I have
received from your organization over the past weeks
. Despite numerous attempts to contact you. I have been met with a lack of
assistance and a perpetual run-around,without
any resolution to my issue.
I must emphasize that the service I have received
thus far is Pathetic.As a result, I am at my wit's end
am requesting that someone with genuine
authority and expertise intervene in this matter.
Can you please assign a competent and
knowledgeable individual to my case, someone
who can provide a clear explanation of what's going on.I would appreciate it if someone with the authority
to make decisions and take action could contact
me directly to discuss this matter further.
Old Mutual's replyOfficial
23 Oct 2025, 08:27Good day Vuyokazi S,
We are very sorry for the frustration caused. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the frustration caused. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Oct 2025, 08:27
Official
Good day Vuyokazi S,
We are very sorry for the frustration caused. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management
We are very sorry for the frustration caused. This is certainly not the experience we want for our customers. We are following up regarding this.
Regards
Old Mutual Complaints Management
VS
Vuyokazi S's updateReviewer Update
28 Oct 2025, 12:34Dear Old Mutual
Can someone please call me and stop sending me this email.
At present, verification checks are still underway. Due to the sensitive nature of the assessment, we are unable to share specific details at this stage.
Please be assured that we will provide feedback as soon as we reach a point in the process where it is appropriate to do so.
We appreciate your understanding and will keep you informed of any developments.Kind Regards
This email is not working, I have been receiving it since I submitted the claim.
| | | Faieza Sampson
| Retail Claims ComplaintsR. [JCRCC***7]
Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, South Africa
*** | oldmutual.co.za
f. OldMutualSA t. @OldMutualSA li. old-mutual-south-africa |
Can someone please call me and stop sending me this email.
At present, verification checks are still underway. Due to the sensitive nature of the assessment, we are unable to share specific details at this stage.
Please be assured that we will provide feedback as soon as we reach a point in the process where it is appropriate to do so.
We appreciate your understanding and will keep you informed of any developments.Kind Regards
This email is not working, I have been receiving it since I submitted the claim.
| | | Faieza Sampson
| Retail Claims ComplaintsR. [JCRCC***7]
Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, South Africa
*** | oldmutual.co.za
f. OldMutualSA t. @OldMutualSA li. old-mutual-south-africa |
VS
Vuyokazi S's update28 Oct 2025, 12:34
Reviewer Update
Dear Old Mutual
Can someone please call me and stop sending me this email.
At present, verification checks are still underway. Due to the sensitive nature of the assessment, we are unable to share specific details at this stage.
Please be assured that we will provide feedback as soon as we reach a point in the process where it is appropriate to do so.
We appreciate your understanding and will keep you informed of any developments.Kind Regards
This email is not working, I have been receiving it since I submitted the claim.
| | | Faieza Sampson
| Retail Claims ComplaintsR. [JCRCC***7]
Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, South Africa
*** | oldmutual.co.za
f. OldMutualSA t. @OldMutualSA li. old-mutual-south-africa |
Can someone please call me and stop sending me this email.
At present, verification checks are still underway. Due to the sensitive nature of the assessment, we are unable to share specific details at this stage.
Please be assured that we will provide feedback as soon as we reach a point in the process where it is appropriate to do so.
We appreciate your understanding and will keep you informed of any developments.Kind Regards
This email is not working, I have been receiving it since I submitted the claim.
| | | Faieza Sampson
| Retail Claims ComplaintsR. [JCRCC***7]
Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, South Africa
*** | oldmutual.co.za
f. OldMutualSA t. @OldMutualSA li. old-mutual-south-africa |
Old Mutual's replyOfficial
28 Oct 2025, 13:04Good day Vuyokazi S,
Thank you for making contact. We are following up on this for you.
Old Mutual Complaints Management
Thank you for making contact. We are following up on this for you.
Old Mutual Complaints Management
Old Mutual's reply28 Oct 2025, 13:04
Official
Good day Vuyokazi S,
Thank you for making contact. We are following up on this for you.
Old Mutual Complaints Management
Thank you for making contact. We are following up on this for you.
Old Mutual Complaints Management