Hellopeter
Share Your Experience
LN
Lungile N

1 reviews | Active since Jul 2022

20 Jul 2022, 10:30

Funeral claim not paid

I submitted for my late father on the 08th of July 2022,i have not receive any positive feedback except that i got an sms saying i must go finalise the claim for the second time, which i did and never received any acknowledgement of receipt again,i visited on the branches in Butterworth and Vincent in East London and making follow ups telephonically without success,mind you my sister insured the same person and went to submit same day as me and her claim was paid into her account same day but when i follow up they keep giving me stories that dont make sense,and until today nothing has been provided by Old Mutual to me.whats more painful is that i had to borrow money to contribute on my father’s burial (an advice they gave me at Butterworth branch).

0
Replies (3)
Old Mutual
Old Mutual's reply20 Jul 2022, 10:33
Official
Dear Lungile

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Thabiet Mintin
Old Mutual Complaints Management

LN
Lungile N's update21 Jul 2022, 18:02
Reviewer Update
Yesterday you sent an sms stating that my father’s birth date do not correspond with the one on the system i went to Vincent branch to check what the message states only to find out that the birth date and the one on the death certificate does correspond which means i wasted my money to go check what you are saying,

why do you give untrue reasons when you dont what to pay? i will not let this go until my father’s claim is paid into my account.
LN
Lungile N's update22 Jul 2022, 14:32
Reviewer Update
No no no Old mutual is now playing mind games with me,another reason not to pay is that there is a missing page. i sent all the requested documents physical at one of their branches in Butterworth which includes the one which they say its missing, everyday there is a lame excuse and when i call them they act as if they do not know who is giving out these excuses as everything is showing fine and promises to pay by the end of business but comes the next day another excuse, how will i ever trust this company again, what about my other family that is covered under this same policy, what good thing will i say about my experience to everyone that know me,no no no i will make old mutual trend you can not play people who are grieving like this😭