FUNERAL CLAIM NOT ATTENDED TO - SO INCONSIDERATE!

A funeral claim was made on 13/11/2015, all the documents were submitted, and the payout was supposed to be after 48 hours up to now nothing has been done. I phoned the call centre this morning and I was told the claim is sitting somewhere and nobody has authorized it. Five hours later nobody has called me to give me feedback. I NEED THE MONEY TODAY TO PAY FOR THE FUNERAL. IT IS HIGHLY ********* FOR OLD MUTUAL NOT TO DO THE PAYOUTS ON TIME AND THEY FULLY UNDERSTAND THIS MONEY IS FOR THE FUNERAL. I FEEL OLD MUTUAL SHOULD LEAVE THE FUNERAL BUSINESS TO BUSINESSES WHO CARE ABOUT THEIR CLIENTS, AND NOT ONLY INTERESTED IN DEDUCTING MONEY.