DM
Dreyfus M
1 reviews | Active since Feb 2010
05 Mar 2026, 14:56
Funeral claim didn't pay
Claimed for funeral policy my siblings got paid out but nothing for me siblings (1990/04/02 and 1982/09/04) My ID is *** DOB 1977/12/06 Policy ***
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
05 Mar 2026, 15:07Good day Dreyfus, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2026, 15:07
Official
Good day Dreyfus, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
DM
Dreyfus M's updateReviewer Update
05 Mar 2026, 15:11I have been getting that to this day and yesterday was told that Tyme Bank has put the amount in the suspense account not sure why should that be the case I mean we are nearing another week and its stories everyday.
DM
Dreyfus M's update05 Mar 2026, 15:11
Reviewer Update
I have been getting that to this day and yesterday was told that Tyme Bank has put the amount in the suspense account not sure why should that be the case I mean we are nearing another week and its stories everyday.
Old Mutual's replyOfficial
05 Mar 2026, 16:24We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2026, 16:24
Official
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
DM
Dreyfus M's updateReviewer Update
05 Mar 2026, 19:23I'm just praying that I get my R600 tomorrow and everyone is happy I'm traumatised with this service with my many years of experience in Relationships and Sales Management.
DM
Dreyfus M's update05 Mar 2026, 19:23
Reviewer Update
I'm just praying that I get my R600 tomorrow and everyone is happy I'm traumatised with this service with my many years of experience in Relationships and Sales Management.
Old Mutual's replyOfficial
05 Mar 2026, 19:37Feedback will be provided to you via email.
Thank you for your patience while we work on resolving this matter for you.
Thank you for your patience while we work on resolving this matter for you.
Old Mutual's reply05 Mar 2026, 19:37
Official
Feedback will be provided to you via email.
Thank you for your patience while we work on resolving this matter for you.
Thank you for your patience while we work on resolving this matter for you.