Funeral claim complaint

I have logged a claim for my mother’s funeral on Tuesday morning and made it clear that the funeral is on Saturday, today is Friday 24 hours before burial and my claims has not been paid yet, I am told to wait another 2 days business working as they are still busy with an internal process.

This is completely frustrating as I have no means to deal with the funeral and burial arrangements. This cover is for the funeral, now someone please tell me what I am supposed to do on this situation.