SM
Siphiwe M
1 reviews | Active since Nov 2025
02 Jun 2026, 09:17
Funeral Claim
The speedy process of the funeral claim was outstanding. Appreciate the manner the claim was processed and within the stipulated time, the claim was paid out.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
02 Jun 2026, 10:44Hello, thank you so much for the 5-star rating.
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards,
Old Mutual Complaints Management
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards,
Old Mutual Complaints Management
Old Mutual's reply02 Jun 2026, 10:44
Official
Hello, thank you so much for the 5-star rating.
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards,
Old Mutual Complaints Management
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.
Regards,
Old Mutual Complaints Management
SM
Siphiwe M's updateReviewer Update
05 Jun 2026, 09:06The assistance I got in claiming on the funeral policy was superb. I am now disappointed that when trying to open a policy I am being given the run around. Someone at Old Mutual merge my profile with other person, every time I try to engage with Old Mutual, this person` credentials come up and I am being told I do not have any products with Old Mutual. The failure for this matter being resolved will result in me looking for other companies since Old Mutual fails to rectify their own staff mistakes.
SM
Siphiwe M's update05 Jun 2026, 09:06
Reviewer Update
The assistance I got in claiming on the funeral policy was superb. I am now disappointed that when trying to open a policy I am being given the run around. Someone at Old Mutual merge my profile with other person, every time I try to engage with Old Mutual, this person` credentials come up and I am being told I do not have any products with Old Mutual. The failure for this matter being resolved will result in me looking for other companies since Old Mutual fails to rectify their own staff mistakes.
Old Mutual's replyOfficial
05 Jun 2026, 10:24Good day
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Jun 2026, 10:24
Official
Good day
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management