Funeral claim

<p>I claim for my late husband death in January 2016.they asked me for documents required for claim which I submitted but to my surprise I waited for 5months for the money to be released. They paid me R15000, but my cover was around R60000.after receiving the R15000 I called OLD MUTUAL head office in Cape Town informing them about the payment , I spoke to the gentle man at the call centre he asked me to hold for him to check on the computer then he told me he can see that they made a mistake about the payment as I was increasing the cover after maybe two to three years.Now they are quiet about it I don't know if maybe they are waiting for another 5months to pay the remaining money and am busy paying the loans while I had the cover with them.am paying more than R500 for the the R60000 thousand cover.now am the only left member in that family cover which I think is too much.can you please help me and find out what is the problem. </p>