RR
Ruth R
1 reviews | Active since Oct 2019
13 Oct 2022, 12:43
Funds withdrawal issue
I am so dissapointed in Old mutual service. I needed money urgently to pay for extra car repair which I did not budgeted for. I have withdrew the money form my policy on the 3rd and the 4th of October 2022 and up to date themoney hasn't reflected in my account. My car has been in a workshop from that day and now due to number of days I have waited , they are charging ke a storage= parking for the car. I am so dissapointed and angry at the same time with their service level
Helpful (0)
Replies (11)0
Replies (11)
Old Mutual's replyOfficial
13 Oct 2022, 13:03 Good day Ruth R
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply13 Oct 2022, 13:03
Official
Good day Ruth R
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
13 Oct 2022, 13:06 Good day Ruth R
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply13 Oct 2022, 13:06
Official
Good day Ruth R
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We received your review on the 13 October 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
RR
Ruth R's updateReviewer Update
13 Oct 2022, 13:15Good day
Your respond actually shocked me that after 9 working days of requesting withdrawal you saying you will check if there is any additional information required. After full 8 working days , wow.
Regards
Ruth
Your respond actually shocked me that after 9 working days of requesting withdrawal you saying you will check if there is any additional information required. After full 8 working days , wow.
Regards
Ruth
RR
Ruth R's update13 Oct 2022, 13:15
Reviewer Update
Good day
Your respond actually shocked me that after 9 working days of requesting withdrawal you saying you will check if there is any additional information required. After full 8 working days , wow.
Regards
Ruth
Your respond actually shocked me that after 9 working days of requesting withdrawal you saying you will check if there is any additional information required. After full 8 working days , wow.
Regards
Ruth
Old Mutual's replyOfficial
14 Oct 2022, 08:09Good day R Rapolai
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
Best regards,
Old Mutual's reply14 Oct 2022, 08:09
Official
Good day R Rapolai
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
Best regards,
RR
Ruth R's updateReviewer Update
14 Oct 2022, 12:28Good day
Kindly note that last night I only receive fund for *** WHICH WAS ALSO DONE ON THE 4TH . TO BE HONEST I am very dissapointed because I have been given today only to cone and collect my car otherwise will pay for the past 2 weeks parking.
To be honest I can't express the dissapointment in your company. I mean I have withdraw this money on the 3rd and 4th and today is the 1th and only received money for the 3rd. And while I was even trying to understand that the reason maybe is taking is because of 2 separate withdrawal.
I was promised that if I need the money I can withdraw but now I need it for the serious matter of a car that i yravel with to and from work and now this.
Hopefully will receive the funds before 3pm so that I can advise the guys that am fetching the car tomorrow.
So so dissapointed, I feel like am requesting a loan and credit checks need to be do e and my profile is not in order hence is taking time to be approved.
Regards
Dissapointed Client
Ruth Rapolai
Kindly note that last night I only receive fund for *** WHICH WAS ALSO DONE ON THE 4TH . TO BE HONEST I am very dissapointed because I have been given today only to cone and collect my car otherwise will pay for the past 2 weeks parking.
To be honest I can't express the dissapointment in your company. I mean I have withdraw this money on the 3rd and 4th and today is the 1th and only received money for the 3rd. And while I was even trying to understand that the reason maybe is taking is because of 2 separate withdrawal.
I was promised that if I need the money I can withdraw but now I need it for the serious matter of a car that i yravel with to and from work and now this.
Hopefully will receive the funds before 3pm so that I can advise the guys that am fetching the car tomorrow.
So so dissapointed, I feel like am requesting a loan and credit checks need to be do e and my profile is not in order hence is taking time to be approved.
Regards
Dissapointed Client
Ruth Rapolai
RR
Ruth R's update14 Oct 2022, 12:28
Reviewer Update
Good day
Kindly note that last night I only receive fund for *** WHICH WAS ALSO DONE ON THE 4TH . TO BE HONEST I am very dissapointed because I have been given today only to cone and collect my car otherwise will pay for the past 2 weeks parking.
To be honest I can't express the dissapointment in your company. I mean I have withdraw this money on the 3rd and 4th and today is the 1th and only received money for the 3rd. And while I was even trying to understand that the reason maybe is taking is because of 2 separate withdrawal.
I was promised that if I need the money I can withdraw but now I need it for the serious matter of a car that i yravel with to and from work and now this.
Hopefully will receive the funds before 3pm so that I can advise the guys that am fetching the car tomorrow.
So so dissapointed, I feel like am requesting a loan and credit checks need to be do e and my profile is not in order hence is taking time to be approved.
Regards
Dissapointed Client
Ruth Rapolai
Kindly note that last night I only receive fund for *** WHICH WAS ALSO DONE ON THE 4TH . TO BE HONEST I am very dissapointed because I have been given today only to cone and collect my car otherwise will pay for the past 2 weeks parking.
To be honest I can't express the dissapointment in your company. I mean I have withdraw this money on the 3rd and 4th and today is the 1th and only received money for the 3rd. And while I was even trying to understand that the reason maybe is taking is because of 2 separate withdrawal.
I was promised that if I need the money I can withdraw but now I need it for the serious matter of a car that i yravel with to and from work and now this.
Hopefully will receive the funds before 3pm so that I can advise the guys that am fetching the car tomorrow.
So so dissapointed, I feel like am requesting a loan and credit checks need to be do e and my profile is not in order hence is taking time to be approved.
Regards
Dissapointed Client
Ruth Rapolai
RR
Ruth R's updateReviewer Update
14 Oct 2022, 15:27Good day
Kindly assist I am frustrated by this level of service. i am in trouble now because of the imcompetency and delays of my withdrwal request by Old mutual. Now I owe parking for R950 because I could fetch the car as i promised.
I am done with old mutual i know I might be not not contributing a lot, however am done with them. Will withdraw my funds and take my money somewhere where they understand what is emergency
Kindly assist I am frustrated by this level of service. i am in trouble now because of the imcompetency and delays of my withdrwal request by Old mutual. Now I owe parking for R950 because I could fetch the car as i promised.
I am done with old mutual i know I might be not not contributing a lot, however am done with them. Will withdraw my funds and take my money somewhere where they understand what is emergency
RR
Ruth R's update14 Oct 2022, 15:27
Reviewer Update
Good day
Kindly assist I am frustrated by this level of service. i am in trouble now because of the imcompetency and delays of my withdrwal request by Old mutual. Now I owe parking for R950 because I could fetch the car as i promised.
I am done with old mutual i know I might be not not contributing a lot, however am done with them. Will withdraw my funds and take my money somewhere where they understand what is emergency
Kindly assist I am frustrated by this level of service. i am in trouble now because of the imcompetency and delays of my withdrwal request by Old mutual. Now I owe parking for R950 because I could fetch the car as i promised.
I am done with old mutual i know I might be not not contributing a lot, however am done with them. Will withdraw my funds and take my money somewhere where they understand what is emergency
Old Mutual's replyOfficial
17 Oct 2022, 05:36Good day R Rapolai
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
Best regards,
Old Mutual's reply17 Oct 2022, 05:36
Official
Good day R Rapolai
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
We received your review on the 13 October 2022
On behalf of Old Mutual I wish to offer you our heartfelt apology for the poor level of service that you've experienced with us and we are truly sorry about the frustration that this has caused you.
Kindly note policy ***9 has been successfully disinvested
I am pleased to confirm that the funds have been released .
These funds should reflect in your bank account within 24-48 hours.
Kind regards
Best regards,
RR
Ruth R's updateReviewer Update
17 Oct 2022, 09:35Gdod day, kindly advise why did this withdarwal take forever because apologiusing while bot telling the reason is worthless. I need to know what happened . I am withdrawing all my money.
Please note that I need the 3000 that I have requested only . I never said I am disinfecting fro this policy if I understand the word correctly. I want what I hav withdrawn.
Please note that I need the 3000 that I have requested only . I never said I am disinfecting fro this policy if I understand the word correctly. I want what I hav withdrawn.
RR
Ruth R's update17 Oct 2022, 09:35
Reviewer Update
Gdod day, kindly advise why did this withdarwal take forever because apologiusing while bot telling the reason is worthless. I need to know what happened . I am withdrawing all my money.
Please note that I need the 3000 that I have requested only . I never said I am disinfecting fro this policy if I understand the word correctly. I want what I hav withdrawn.
Please note that I need the 3000 that I have requested only . I never said I am disinfecting fro this policy if I understand the word correctly. I want what I hav withdrawn.
RR
Ruth R's updateReviewer Update
17 Oct 2022, 09:39I meant I am not withdrawing all my money like you are saying you will dusinvest. I just need the funds I have withdrawn o the 4th of October 2022
RR
Ruth R's update17 Oct 2022, 09:39
Reviewer Update
I meant I am not withdrawing all my money like you are saying you will dusinvest. I just need the funds I have withdrawn o the 4th of October 2022
RR
Ruth R's updateReviewer Update
17 Oct 2022, 09:41I meant I am not withdrawing all my money like you are saying you will dusinvest. I just need the funds I have withdrawn o the 4th of October 2022
RR
Ruth R's update17 Oct 2022, 09:41
Reviewer Update
I meant I am not withdrawing all my money like you are saying you will dusinvest. I just need the funds I have withdrawn o the 4th of October 2022
Old Mutual's replyOfficial
18 Oct 2022, 08:18Dear R Ruth
Kindly note Policy ***9 is in an active status, the withdrawal was finalised and paid successfully.
Policy ***9 next premium is due 25 October 2022
Kind regards
Kindly note Policy ***9 is in an active status, the withdrawal was finalised and paid successfully.
Policy ***9 next premium is due 25 October 2022
Kind regards
Best regards,
Old Mutual's reply18 Oct 2022, 08:18
Official
Dear R Ruth
Kindly note Policy ***9 is in an active status, the withdrawal was finalised and paid successfully.
Policy ***9 next premium is due 25 October 2022
Kind regards
Kindly note Policy ***9 is in an active status, the withdrawal was finalised and paid successfully.
Policy ***9 next premium is due 25 October 2022
Kind regards
Best regards,