Funds has been placed into a Suspense Account

Dear complaints division,

I am highly disappointed in the service and treatment received from OLD Mutual after being a long standing client with you, the fact that you do not attend to queries raised with you is really dissatisfactory.

I have raised this matter more than 4 times and each time I’m assured that it will be correct which clearly hasn’t happened in the past 3 or 4 years and I am simply fed up, should this matter not be resolved by COB today I will be writing to the Ombudsman.

I having been making payments towards my RA each month and for some reason these funds have not been going into my RA which the details have not changed but Old mutual has been placing my funds into a suspense account. When I initially addressed this I was assured that the funds will be paid to my RA and that the matter is resolved, as a result of this I am unable to get a tax certificate and have missed out on the my tax return. I want my tax certificates for the past 3 years and I want to be compensated for the tax missed out on. After the first incident I was told it was rectified and a debit order was put place yet the same thing is happening where my funds are going into a suspense account.

I have attached all communication and each time I have enquired with Old Mutual and all my proof of payments when cash payments were made yet this matter has not been resolved, in one instance I only received a response a 1 month later not evening giving resolution.

I expect a call from Senior management regarding this before 12 and resolution by COB because I have simply had it with the

Regards.

Debbie