Full Disinvestment Useless!!!!

I completed my forms and sent it to [Email Removed] last week Thursday (18 June 2015). When I phoned today (26 June 2015), they said they never received anything. I sent it again today to [Email Removed] Phone directly after to find out if they received it, they did. I know this sounds fine and normal, but I organised my finances in such a way that the 15 working days process, which should have started last week Thursday (18 June 2015), would have matched my financial plans. Now I hear the processing of my request only started today (26 June 2015). This is ridiculous. I am considering cancelling all my investments I have with Old Mutual and moving to another company which has better service turn around delivery times.