FRUSTRATION/POOR SERVICE/DONT CARE ATTITUDE

My mother passed away suddenly in 16 june 2021 and I was had the life insurer for her with old mutual. on the 30 august 2022 i have decided to put the claim through watsapp as when they advertise they say its quick quick, 31 august i have checked the process unfortunately when i call they say all document i have sent they are blarred., but i got the message that request is successfull, message popout to me saying they acknowledge receipt they will call if they require any further information the reference number for your request is CEA ***5 But i have never receive any call. 06 september 2022 i deceded to go check in the branch, the gentlemen asked me to bring all the document then we sent again. from the 07 septemeber lodging the claim, Old Mutual took their time in requesting the necessary information they required to process the claim. The claim was then only finally registered. Since then I have had no correspondence from Old Mutual relating to the claim. I have contacted their service providers on numerous occasions to enquire the progress of the claim only to be told that the claim will be finalized within 13 days from the 6 September 2022, on the 15/16 September 2022 that the claim went to the ASSESSORS. WHAT IS THE WORK OF THE ASSESSORS. Today 19 September 2022 i receive the email they are looking for additional documents that i cannot get them . iam working in johannesburg for me to goi to LIMPOPO the4 13days will be lapsed. WHAT IS THE WORK OF THE ASSESSORS OR THEY JUST NEED TO FRASTRATE US. OR MUST I GO AND ASK MYMUM IN HER GRAVE FOR HER MEDICAL RECORD , GEMS,. From where she was working unfortunately on her passing days she RETIRED years ago.I had a similar claim, Paying all my premium, is not yet resolved as well. I think it is disgusting that Old Mutual in a circumstance where my mother has passed on when i want to do her unveiling this weekend how iam going to pay the supply. my mother p[assed away long time this shoiuld not have taken so long if your assessors knows their job. I have had to deal with supply this weekend and struggling financially to pay them Old Mutual just say, we need the additional document at their own time. I NEED MY MONEY THAT I INSURED MY MUM PLUS THE MONEY FOR THE PREMIUM FROM JULY 2021 TODATE,I will never invest or advocate any Old Mutual product. My financial adviser and another broker I deal with have said that Old Mutual is the only big financial institution that they struggle to deal with. MY MONEY MUST BE PAID WITHIN 13 DAYS . I WILL NEVER EVER HAVE POLICY WITH OLD MUTUAL ALWAYS I STRUGGLE TO CLAIM