Frustration on Old Mutual Superfund Claim

I have complained twice already with no action.

I was dismissed on the 16th of September from my previous employer. Struggled to put in a claim for my retirement fund until the beginning of October which I had to force for it to be lodged calling everyday. I fail to understand what is the purpose of a retirement fund to be deducted in our salaries if it still doesn’t help us when we are unemployed. I call your call centre everyday, all the consultants tell me different timelines…. I was told the whole process will take 10 days, another day im told 20 days, now its over a month. From last week im told I should wait 2 to 3 working days. Ive waiting for so many 2 to 3 working days and today I called again and didn’t get any assistance. I requested to speak to a supervisor, I was told they will call me now but still nothing.

I need to know who do I need to talk to or rather where do I need to go for my claim to be paid.

I have kids who sleep with no food everyday. It is really hurting.

Im disappointed and I hate Oldmutual with all my heart. The impact this whole thing had in my life is really daunting. I believe there’s nothing wrong with the company but the people working for it… they don’t care how our lives are affected