Frustration at Old Mutual

I took out a Retirement Annuity in 1990 which matured in January 2020. I wanted to explore my further investment options and tried to contact Old Mutual through their services email address, but they were unresponsive to any mails. Neither did they attempt to contact me to inform me about the maturation of my policy or ask what should be done about the monies owed to me. I was forced to go to the Old Mutual branch in Gateway and after a 1 and a 1/2 hour wait, was attended to by a consultant. Admittedly, I was angry and frustrated by eight months of poor service by Old Mutual and the consultant bore the brunt of it. He then rudely told me to get my bank statement so they could pay me my money and be done with it. I asked what my options were, and he said "just pay out ". He refused to give me his name. A continuation of Old Mutual's lack of respect for their clientele. This is to ensure that if you have any policies with Old Mutual, that you be aware of their shocking service and be prepared for a fight.