AP
Andy P
1 reviews | Active since Sept 2013
22 Jan 2019, 10:28
Frustration and Annoyance with Care4U Loyalty Program
Care4u. I have tried unsuccessfully to register for Care4u - it appears that I have registered previously, but do not have a username nor created a password, and there seems to be a continual system problem. I attempted to resolve this using the email addresses provided in their error reports, but to no avail - I kept receiving computer generated responses saying I needed a username and password. What looked like a great idea to start with has now become a source of frustration and annoyance. I would seriously suggest that you ensure your systems are working properly before you waste your customers’ time.
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Replies (1)Old Mutual's replyOfficial
22 Jan 2019, 16:50Thank you for letting us know of the matter. We will investigate the service and information you received and will provide you with feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply22 Jan 2019, 16:50
Official
Thank you for letting us know of the matter. We will investigate the service and information you received and will provide you with feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
