Frustrating Service and Lack of Response from Old Mutual – Retirement Annuity Cancellation

Subject: Frustrating Service and Lack of Response from Old Mutual – Retirement Annuity Cancellation

I am extremely disappointed with the poor service I have received from Old Mutual. I took out a retirement annuity plan with them over a decade ago, and I am no longer satisfied with how it is performing. As a result, I have decided to stop contributing to it and requested that the stop order be cancelled.

However, what should be a straightforward process has turned into a nightmare. I have sent more than three emails to Old Mutual requesting this cancellation, but they have either completely ignored my messages or responded with irrelevant information that has nothing to do with my request. It honestly feels like I am either being deliberately given the runaround or dealing with sheer incompetence.

This level of service is unacceptable, especially from a company that deals with people’s hard-earned retirement savings. I am beyond frustrated and demand that someone competent attends to this matter immediately. Cancel the stop order and confirm the cancellation of my retirement plan without any further delay.

Old Mutual, do better.