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Shenley S

1 reviews | Active since Oct 2021

11 Oct 2021, 16:42

FRUSTRATING POOR SERVICE!!!!

Terrible service,

I went and put in a claim at an OLD Mutual branch in Silverton ON THE 10TH/09/21 assisted by an advisor named ***ton and told my claim would be processed after 7 working days. It wasn't and no communication from Old Mutual was received. I had to call the branch to esquire was told the was an issue at head office they were handling it. The advisor escalated the matter to his manager who promised to assist but is now ignoring my calls and texts. on the 04/10/21 I sent through required documents was told another 7 working days, when I called again today on the 11th/10/21 was told my documents were not recieved and I have to resend them want to cancel everything I have with Old Mutual and they're still giving me terrible service from the branch to the call centers. This is Very FRUSTRATING. JUST GIVE ME MY DAMN MONEY!!!

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Replies (6)
SS
Shenley S's update12 Oct 2021, 08:11
Reviewer Update
Good Day, Coleen,

Thank you for your response. Please may it not take another 7 working days. I have been waiting waiting patiently for 7 working since the 10th of September 2019.

Another reference noCET*** That is the investment which is older than 10years and I requested a surrender on that investment.
The number of the regional manager this was escalated to by the branch advisor is ***
Who has since stopped taking my calls and responding to my texts.

Regards
SS
Shenley S's update12 Oct 2021, 12:33
Reviewer Update
Hi,
Can I have an update on the following matter CET***2

Regards
SS
Shenley S's update12 Oct 2021, 14:29
Reviewer Update
You only gave me feedback on the one matter, I also requested a surrender of policy number OMG69194P*** REF NUMBER
SS
Shenley S's update12 Oct 2021, 14:43
Reviewer Update
The request was submitted last week on the 4th/10/21 and I resent the documents @ the provided email on *** no communication was received after waiting for 7 days and called the HO I am told given another email address to send the documents to *** on the 12th of October 21.
I called to esquire on the status only to be told my documents are in the processing Que and guess what I have to wait another 7 working days. Why am I being jerked around like this I have no clue. this is truly frustrating.
SS
Shenley S's update12 Oct 2021, 14:48
Reviewer Update
So I have received a new reference number CEA*** after being told wait another 7 working days. I still do not have a confirmation email that my docs were received and nothing is missing. Because i need this money I have to call you daily and hold for minutes!!! I have suffered enough please just get me my money!!!!!
SS
Shenley S's update14 Oct 2021, 07:29
Reviewer Update
Dear Complaints Management,

Thank you for your prompt assistance and resolving my query.
I believe if the service delivery issues can be resolved at your call centers there won't be a need for clients to take this route and the complaints management putting out fires on a daily basis.

Once again, good job and thank you.

Regards