Frustrating Experience with Old Mutual Call Centre - Poor Customer Service I'm extremely disappointed with the service I've received from Old Mutual's call centre

Frustrating Experience with Old Mutual Call Centre - Poor Customer Service I'm extremely disappointed with the service I've received from Old Mutual's call centre. A claim I submitted was processed on 16 October, and despite numerous attempts to get an update, I'm still in the dark about the status. I've called Old Mutual 4 times, spending an average of 30 minutes on hold each time, only to speak to different agents who seemed to have limited knowledge about my claim. I've spoken to Denise, Russell, and Feziwe, but none of them were able to provide me with any meaningful updates or assistance. The lack of communication and follow-through is unacceptable. It's clear that Old Mutual's call centre is not prioritizing customer service, and it's frustrating to feel like I'm just a number to them. I hope that by sharing my experience, Old Mutual will take notice and take steps to improve their customer service. Until then, I'm left feeling dissatisfied and unvalued as a customer.