Frustrating Experience

My experience with Old Mutual has unfortunately not been a good one. There were numerous inconsistencies with regards to the feedback, and I am still trying to get things resolved to date. The payment process, in particular, took far longer than it should have, causing unnecessary delays and frustration.

Communication has also been a major issue. Each time I called for an update, I struggled to get clear and consistent feedback about the status of my process. To make matters worse, there were errors on their side that took weeks to fix.

Overall, this has been a painful and disappointing experience for me, and I sincerely hope they improve their systems and customer service to prevent others from going through the same. With all documents on my side completed they still have not processed my claim.