Frustrated with terrible service

I have been fighting to get my ID information updated since last year and my profile unblocked, but no one at Old Mutual Secure Service seems to know how to fix that. I call secure services, I get told to email the Helpdesk. Then Helpdesk tells me to call Secure Services again, and they all just keep sending me round in circles.

I went to the branch with my ID to get assisted, meanwhile, the consultant was super helpful and captured my details again to be sent to the head office. But then I still have to go through secure services again, then I am told I need to email helpdesk, I am now completely out of patience!!

If ID information update is such a mission, I wonder what happens when customers need to lodge a claim. I am completely frustrated!!