MN
Mduduzi N
1 reviews | Active since Aug 2022
12 Aug 2022, 15:59
Frustrated with old mutual claims service
So disappointed with old mutual my dad passed away exactly a year ago and claiming his provident fund has been so difficult. Paper work done a year ago and every month I have to follow up and the pass 5 months I have been told in 5 days they will let me know and I have never received feedback. I have to use my own airtime and contact them just to be told wait another 5 days and again I have to be the one calling them. And this week I called again to be told the same thing. It seems like old mutual does not want to pay my late dad's money. Are lawyers suppose to deal with this issue?
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Replies (2)
Old Mutual's replyOfficial
12 Aug 2022, 16:00Dear Mduduzi
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply12 Aug 2022, 16:00
Official
Dear Mduduzi
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
MN
Mduduzi N's updateReviewer Update
01 Nov 2022, 20:26Since the 12th of August old mutual contacted me informing me that payment will be made in 2 weeks. Every 2 weeks I call they say 2 weeks. Again I called this week and they say they need to contact their seniors. Has someone taken the money belonging to me? So old mutual is taking advantage of us at our most vulnerable state. Really we pay without any issues now it's time to claim and it's impossible to do so. I spent soo much of money calling numerous times. Is any one ever going to resolve this issue?
MN
Mduduzi N's update01 Nov 2022, 20:26
Reviewer Update
Since the 12th of August old mutual contacted me informing me that payment will be made in 2 weeks. Every 2 weeks I call they say 2 weeks. Again I called this week and they say they need to contact their seniors. Has someone taken the money belonging to me? So old mutual is taking advantage of us at our most vulnerable state. Really we pay without any issues now it's time to claim and it's impossible to do so. I spent soo much of money calling numerous times. Is any one ever going to resolve this issue?