HM
Hlengiwe M

1 reviews | Active since Dec 2018

12 Nov 2019, 04:11

Frustrated retrenchenched customer

I bought Unit trust with Old mutual in January of 2018 with an Idea that the very same money will be of help to me in the future. I worked for a an NGO which didn't provide for pension fund but only gave an allowance towards your pension and I took the initiative to put that money away so that it will help me in future I needed it. I have been recently retrenched and i call Old mutual to let them know that i had lost my job and was told that I couldn't have access that amount of money because it's the retirement annuity which I can only access when I'm 55 years old. It is frustrating for me to hear that because that money is being of any help to me right now the consultant told me I could withdraw the money if it less than R7000 but since it's more than that I cannot which is actually ridiculous to me because it means there is an option to withdraw after all. It's just the amount you wanna withdraw

Which means I am stick with these useless company and their ridiculous laws for another 15 years. They wanna make money using my money but I will be gaining nothing in the end the money is just gonna sit there being available to to do whatever business with it while I suffer.

0
Replies (3)
Old Mutual
Old Mutual's reply12 Nov 2019, 08:43
Official
Dear Hlengiwe Mchunu
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply12 Nov 2019, 10:17
Official
Dear Hlengiwe Mchunu

We refer to your complaint regarding your Unit Trust investment.  The matter was referred to our Unit Trust complaints team.  They will investigate this matter and respond to you directly.  

Regards
Coleen Aanhuizen

Best regards,

HM
Hlengiwe M's update22 Dec 2019, 00:26
Reviewer Update
It seems Old mutual has become a nightmare for many unsuspecting clients of theirs, They cannot be bothered about their clients and have even been on the news recently for not paying out a family that needed to bury a loved one, seriousl who does such a cruel act. Until the family decided to bring the corpse to their offices then they starte lying saying the money was payed prior to the horrific News broadcast about them, I am really starting to wonder what type of heartless people are these, what customer service do they pride themselves in. I wish someone had adviced me before I got into any agreement with them my life would have been better off without Old mutual, People choose wisely make sure you know before signing on that dotted cause this company is heartless ask me I know.