VM
Vathiswa M
1 reviews | Active since Aug 2020
04 Aug 2020, 15:56
FRUSTRATED MOTHER
My Mom has Flexipension with Old Mutual which she took in 1989 and she was suppose to get it when she turned 65 years but up until now, she has not received her money. She's 68 years now and since 2017 she has been begging Old Mutual to give her money back. Today she's been told it was changed from Flexipension to Investment without her consent and she never requested anyone to change it. My Mom is so frustrated, hurt and crying. She has so many debts to pay including her medical bills.
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Old Mutual's replyOfficial
04 Aug 2020, 19:14Dear Vathiswa Mazaka
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management
Old Mutual's reply04 Aug 2020, 19:14
Official
Dear Vathiswa Mazaka
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints management
VM
Vathiswa M's updateReviewer Update
07 Aug 2020, 14:47Dear Coleen Aanhuizen
Someone phoned me on the 5th August from Old Mutual with this number *** @ 15:12 but the line was so bad and we ended up being cut off. I thought that person would phone again but up until today no one has phoned me back.
I would like to know what is going on, will my mother's pension policy ever be resolved? How long will my mother be like this, right now since Tuesday her high blood pressure has not been stable and she's not sleeping well. Please, I beg you from the bottom of my heart please please please sort this pension policy out. I am not coping at work because my mother is not fine, this is not fair.
As am typing this, my eyes are full of tears because it is not nice seeing my mother like this. Right now am not happy and I don't think I will ever want anything to do with Old Mutual.
Someone phoned me on the 5th August from Old Mutual with this number *** @ 15:12 but the line was so bad and we ended up being cut off. I thought that person would phone again but up until today no one has phoned me back.
I would like to know what is going on, will my mother's pension policy ever be resolved? How long will my mother be like this, right now since Tuesday her high blood pressure has not been stable and she's not sleeping well. Please, I beg you from the bottom of my heart please please please sort this pension policy out. I am not coping at work because my mother is not fine, this is not fair.
As am typing this, my eyes are full of tears because it is not nice seeing my mother like this. Right now am not happy and I don't think I will ever want anything to do with Old Mutual.
VM
Vathiswa M's update07 Aug 2020, 14:47
Reviewer Update
Dear Coleen Aanhuizen
Someone phoned me on the 5th August from Old Mutual with this number *** @ 15:12 but the line was so bad and we ended up being cut off. I thought that person would phone again but up until today no one has phoned me back.
I would like to know what is going on, will my mother's pension policy ever be resolved? How long will my mother be like this, right now since Tuesday her high blood pressure has not been stable and she's not sleeping well. Please, I beg you from the bottom of my heart please please please sort this pension policy out. I am not coping at work because my mother is not fine, this is not fair.
As am typing this, my eyes are full of tears because it is not nice seeing my mother like this. Right now am not happy and I don't think I will ever want anything to do with Old Mutual.
Someone phoned me on the 5th August from Old Mutual with this number *** @ 15:12 but the line was so bad and we ended up being cut off. I thought that person would phone again but up until today no one has phoned me back.
I would like to know what is going on, will my mother's pension policy ever be resolved? How long will my mother be like this, right now since Tuesday her high blood pressure has not been stable and she's not sleeping well. Please, I beg you from the bottom of my heart please please please sort this pension policy out. I am not coping at work because my mother is not fine, this is not fair.
As am typing this, my eyes are full of tears because it is not nice seeing my mother like this. Right now am not happy and I don't think I will ever want anything to do with Old Mutual.