Frustrated, disappointedand annoyed

On the 21 July 2023, I visited an Old Mutual branch to cash in on my Max Investment Policy which has been inactive since 2020. I was told that it was going to take Old Mutual 14 working days to process my claim. I received a sms on 24 July 2023to upload my documents on WhatsApp or an email address provided. I opted to send my documents via email since I had an issue with my phone. On the 31st of July, I received another sms to upload/ submit my documents, of which I did via email again. I then got a response on 01 August 2023, that my e mail has been received and that one of their customer service professionals will work through my email and provide feedback. I was then surprised when I received another sms on 11 August 2023 with the same request. I called the helpdesk to make enquiries, but the agent told me that they never received any correspondence relating to my reference number and she provided another email address (. I then decided to send email to the given and cc'd the initial one. I got 2 different responses that same night. The one from customer care stated that they have received my document and that they were in process, and they provided a reference number. The other, just said thank you for your email. Today again on the 15 August 2023, I received another sms to upload documents. I did that and I'm still waiting for the response. I am in the process of cancelling all the products which I have taken with the company because I do not want my beneficiaries to struggle when I'm no more.